Terms & Conditions

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years old to create a Business Operator account. Consumers must be at least 16 years old, or have parental consent where required by local law.

As a Business Operator, you are responsible for the accuracy of your business listings, product descriptions, pricing, availability, and the fulfillment of orders placed by Consumers through your storefront. You represent that you have the legal authority to offer the goods and services you list, and that your business operations comply with all applicable local laws and regulations.

You are responsible for managing your team members’ access levels and permissions. Actions taken by staff members you invite are your responsibility.

As a Consumer, you acknowledge that transactions are between you and the Business Operator. Cronos facilitates the booking and payment process but is not a party to the underlying transaction unless explicitly stated. Refund and cancellation policies are set by each Business Operator, subject to applicable consumer protection laws.

We offer multiple subscription tiers with varying features and limits:

• Angel — Entry-level plan for small businesses starting at €25/month
• Custom VA — Enhanced features for growing businesses at €275/month
• On Premise — Enterprise solutions with custom pricing

Plan features, limits, and pricing are subject to change with at least 30 days’ notice.

Subscription fees are billed in advance on a monthly or annual basis, depending on your selected billing cycle. All fees are quoted in Euros (EUR) unless otherwise specified. You authorize us to charge your designated payment method for all fees incurred.

If a payment fails, we will notify you and provide a reasonable grace period (typically 7 days) to update your payment method before downgrading or suspending your account.

We may offer free trials or promotional pricing from time to time. Unless you cancel before the trial period ends, your account will automatically convert to the selected paid plan. Trial terms will be clearly disclosed at sign-up.

Subscription fees are non-refundable except where required by applicable law. If you cancel, you retain access until the end of your current billing period. No partial-month refunds are issued.

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of your next billing period. If a downgrade reduces your plan limits below your current usage, we will notify you and provide guidance on adjusting your configuration.

Cronos operates as a technology platform that connects Business Operators with Consumers. We are not a party to the transactions between Business Operators and Consumers, except where explicitly stated. We do not own, control, or manage the goods and services listed by Business Operators.

Business Operators using the platform to sell goods or services agree to:

• Set accurate pricing, including applicable taxes and fees
• Honor confirmed bookings and orders in a timely manner
• Clearly communicate cancellation and refund policies on their storefront
• Comply with all applicable consumer protection, tax, and e-commerce laws in their jurisdiction
• Respond to Consumer inquiries within a reasonable timeframe

Consumers using the platform to purchase goods or services agree to:

• Provide accurate information when placing orders or making bookings
• Honour confirmed reservations and attend booked appointments
• Review the Business Operator’s cancellation and refund policies before completing a transaction
• Raise disputes or refund requests with the Business Operator in the first instance

Disputes arising from transactions between Business Operators and Consumers should be resolved directly between the parties. We may, at our discretion, assist in mediation but are not obligated to do so. If a dispute cannot be resolved, either party may pursue remedies available under applicable law.

The right of withdrawal applies to most distance sales of goods and services. However, certain types of contracts are excluded from the right of withdrawal under Art. 16 of the Directive:

• Date-specific bookings — Appointments, events, tickets, and table reservations for a specific date or period
• Accommodation — Accommodation bookings for a specific date (Art. 16(l))
• Transport — Transport services for a specific date
• Customized goods — Goods made to order or personalized
• Perishable goods — Goods with a short shelf life
• Digital content — Supply of digital content not on a tangible medium, where execution has begun with express consent and waiver of the right of withdrawal

To exercise your right of withdrawal, you must inform us by an unequivocal statement (e.g., an email) to support@cronos.nexus within the 14-day period. You may use the model withdrawal form set out in Annex I(B) of EU Directive 2011/83/EU.

The legal effects of exercising the right of withdrawal are governed by applicable legal provisions. Return costs are borne by the consumer, unless the Business Operator assumes these costs or failed to inform the consumer that they bear them.

Business Operators may set cancellation policies that are more favorable than the statutory right of withdrawal. In case of conflict, the right most favorable to the consumer prevails. Business-specific cancellation policies are displayed on each storefront before completing the transaction.

The Sky agent is provided for genuine business automation. Permitted use:

• Processing customer inquiries and bookings related to your business
• Automating routine operational tasks within your subscription scope
• Generating business communications and responses to customers

Prohibited use:

• Using the AI agent for purposes unrelated to your business operations
• Automated bulk operations designed to circumvent plan limits
• Reselling or sublicensing AI agent access to third parties
• Intentionally generating excessive system load

Plan limits on team members, locations, products, orders, and storage are calibrated for normal business usage. If your usage significantly and consistently exceeds typical patterns for your tier, we will:

1. Reach out to understand your use case and find a solution together
2. Recommend an upgrade to a more suitable plan if applicable
3. In rare cases of platform impact, temporarily throttle excessive resource consumption

We will always contact you before taking any restrictive action. Our goal is to support your growth, not limit it.

API access is for integrating Cronos with your own business systems. Permitted use includes syncing data, building custom workflows, and automating repetitive tasks. Rate limits apply per plan tier and are documented in our API reference.

Prohibited: excessive polling, scraping, reverse-engineering the API, or attempts to circumvent rate limits. Violations may result in temporary or permanent API access suspension.

File storage is for business content — product images, invoices, and documents. It may not be used for personal backup, off-platform content distribution, or storing illegal or infringing material.

If we identify a potential fair use issue, our process is:

1. Contact you directly to understand the situation
2. Work together on a solution (plan upgrade, usage adjustment, etc.)
3. For continued violations: feature limitation or account suspension
4. For intentional, clear-cut abuse: immediate termination without notice

If you expect an unusual usage spike — such as a large seasonal event or marketing campaign — please contact us in advance at support@cronos.nexus. We’re happy to accommodate.

The AI Agent does not provide legal, medical, financial, accounting, or any other professional advice. Responses and content generated by Sky are of a general nature and do not constitute a professional opinion. You should not make important decisions based solely on AI Agent output without consulting a qualified professional.

Language models may generate incorrect, incomplete, or fabricated information (known as “hallucination”). We do not guarantee that content generated by the AI Agent will be accurate, complete, or appropriate for your specific situation. You are responsible for verifying generated information before acting on it or sharing it with third parties.

We do not use your personal data, business content, or customer interactions to train AI models. AI model providers (OpenAI, Nebius) process requests under their own privacy policies. See Section 14 for details on data processing.

You have the right to request human review of any significant AI-assisted decision — including account suspension, payment rejection, or termination. To request a review, contact support@cronos.nexus. A team member will review the decision and respond within a reasonable timeframe.

We comply with the EU AI Act (Regulation (EU) 2024/1689) in relation to the AI Agent. AI-generated or AI-enhanced images are labeled as such when depicting photorealistic content, in accordance with Art. 50 of the Regulation. The models used are documented and available upon request.

You retain full ownership of all content you upload to the platform, including product images, descriptions, documents, and business data. By uploading Content, you grant us a non-exclusive, worldwide, royalty-free license to store, process, display, and transmit that Content solely for the purpose of providing the Service to you and your customers.

This license terminates when you delete the Content or close your account, except where retention is required by law or for legitimate backup purposes (see Section 29).

You are solely responsible for the Content you publish on the platform. Content must not:

• Be unlawful, defamatory, obscene, or fraudulent
• Infringe any third party’s intellectual property or privacy rights
• Contain personally identifiable information of others without their consent
• Be misleading or deceptive regarding the nature, quality, or price of goods or services

We may remove Content that violates these standards without prior notice, though we are not obligated to monitor or review Content proactively.

Content generated by the Sky AI agent (e.g., product descriptions, communications, or summaries) is provided as a convenience. You are responsible for reviewing and approving any AI-generated Content before it is published or sent to customers. We do not guarantee the accuracy, completeness, or appropriateness of AI-generated output.

We have designated an agent to receive notifications of copyright infringement. Notifications should be sent to copyright@cronos.nexus.

The takedown notice must include:

• Identification of the copyrighted work claimed to have been infringed
• Identification of the infringing material on the platform (specific URL)
• Your full contact information (name, address, email, phone)
• A statement of good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner
• Your physical or electronic signature

If your content has been removed due to a DMCA notice and you believe it was removed in error or misidentification, you may submit a counter-notice to copyright@cronos.nexus. The counter-notice must include identification of the removed material, a statement of good faith belief that the removal was in error, your consent to the jurisdiction of the competent courts, and your signature.

We will terminate the accounts of users who are repeat copyright infringers, in accordance with 17 U.S.C. § 512(i). A user is considered a repeat infringer if their activity has been subject to more than two valid takedown notices.

We process personal data necessary to provide the Service, including: name, email, phone, payment information (processed by third parties), transaction data, and content you upload to the platform. Data is stored on servers located in the European Union.

SuddenDev FZE operates from Dubai, UAE. Your data is stored in the European Union but may be accessed from the UAE for operational purposes. Additionally, payment processors (Stripe) process transaction data on their own infrastructure, which may be located outside the EU. These transfers are carried out under data processing agreements and standard contractual clauses.

As a data subject, you have the right to:

• Access — know what data we hold about you
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your data where applicable
• Portability — receive your data in a structured format (see Section 29)
• Objection — object to the processing of your data for specific purposes
• Restriction — request that we restrict processing in certain cases

To exercise these rights, contact us at privacy@cronos.nexus. We respond within 30 days.

We retain your personal data while your account is active. After termination, we keep data for 30 days to allow export (see Section 29). Certain data — such as transaction records, invoices, and tax documents — are retained for the period required by applicable law (typically 5 years). Encrypted backup copies may persist for up to 90 days after deletion.

The Sky AI agent may process customer inquiries and generate responses or content automatically. However, Sky does not make decisions producing legal effects concerning you without human oversight. Significant decisions — such as account suspension, payment rejection, or termination — are always reviewed by a human.

If we detect a security breach affecting your personal data, we will notify you without undue delay, describing the nature of the breach, the data affected, and the measures we are taking. We will also notify the competent authorities where legally required.

We use third-party providers to process data on our behalf, including infrastructure providers (EU hosting), payment processors (Stripe), and communications services. We maintain data processing agreements with each subprocessor. You can request an updated list of subprocessors by contacting privacy@cronos.nexus.

We use cookies and similar technologies to maintain sessions, remember preferences, analyze usage, and improve the Service. Essential cookies are necessary for the platform to function. Non-essential cookies require your consent, which you can give or withdraw at any time through your browser settings or our cookie banner. For more details, see our Privacy Policy.

Business Operators act as data controllers for the personal data of their customers. Cronos acts as a data processor in relation to this data. We make available a Data Processing Agreement (DPA) that sets out the obligations of each party under the GDPR. The DPA is presented at the time of business account activation and forms an integral part of these Terms. To request a copy, contact legal@cronos.nexus.

The Service and its original content, features, functionality, design, and underlying technology are owned by SuddenDev FZE and protected by international copyright, trademark, patent, and other intellectual property laws. The Cronos name, logo, and Sky brand are trademarks of SuddenDev FZE.

You may not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse-engineer or attempt to extract the source code, unless applicable law permits it.

If you provide us with suggestions, ideas, or feedback about the Service, you grant us an unrestricted, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that feedback into the Service without obligation or compensation to you.

Payments for platform subscriptions are processed by PCI-compliant third-party processors. We do not store full payment card data on our servers. By using payment features, you agree to the applicable processor’s terms.

Payments from Consumers to Business Operators are processed through the Business Operator’s connected payment account (e.g., Stripe Connect). Cronos facilitates the transaction but does not hold funds on behalf of either party unless required for dispute resolution.

Business Operators are responsible for any chargebacks, refunds, or payment disputes initiated by Consumers or payment processors. We may assist in providing transaction records but are not liable for payment-related losses.

Prices are displayed in the currency configured by each Business Operator. Business Operators are solely responsible for setting correct tax rates, collecting applicable taxes, and remitting them to the appropriate tax authorities. Cronos provides tax configuration tools but does not provide tax advice or guarantee tax compliance.

Cronos relies on regulated payment processors (Stripe) for sanctions screening, Know Your Customer (KYC) verification, and Anti-Money Laundering (AML) compliance. These processors screen every transaction against applicable sanctions lists, including the US OFAC Specially Designated Nationals (SDN) List, the EU Consolidated Financial Sanctions List, and the UN Consolidated Sanctions List. Cronos does not directly process payments, move funds, or maintain custody of customer funds.

You represent and warrant that you are not (a) located in, ordinarily resident in, or organized under the laws of any country subject to comprehensive economic sanctions (including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions), or (b) designated on any sanctions list maintained by the US Treasury (OFAC), the EU, the UN, or any other applicable authority. If a payment processor flags or blocks a transaction for sanctions reasons, we will not process the order and may suspend or terminate your account without notice.

Business Operators are responsible for chargebacks resulting from transactions in their store. Cronos may debit the chargeback amount from the Business Operator's pending balances or withhold future payments until the dispute is resolved.

Business Operators must respond to chargeback notifications within the timeframe specified by the payment processor (typically 7-14 days). Cronos is not responsible for lost chargebacks due to the Business Operator's failure to respond.

If a Business Operator's chargeback ratio exceeds 1% of total transactions or the limit established by the payment processor, we may:

1. Require additional documentation for future transactions
2. Temporarily withhold payments until transaction legitimacy is verified
3. Suspend the Business Operator's account if the ratio does not improve
4. Terminate the account in cases of systematic fraud

Cronos may provide transaction records, order receipts, and related communications to assist the Business Operator in disputing a chargeback. However, the primary responsibility for disputing the chargeback rests with the Business Operator.

To participate in the affiliate program, you must have an active account in good standing and meet the eligibility criteria published on the affiliate portal. Cronos reserves the right to reject affiliate applications at its discretion.

Commissions are calculated according to the structure published on the affiliate portal. Commissions are paid monthly, subject to a minimum payout threshold. Cronos may modify the commission structure with 30 days' notice.

Affiliates may not:

• Use spam, unsolicited email, or bulk messaging to promote Cronos
• Bid on the “Cronos” brand or related terms in search engines (brand bidding)
• Create websites or pages that impersonate Cronos
• Use tracking cookies without user consent
• Offer cash incentives in exchange for signups

Cronos may terminate a user's affiliation at any time if they breach these terms or if their activity damages Cronos's reputation. Pending commissions are paid only for valid referrals completed before termination.

Affiliate fraud — including self-referrals, fictitious referrals, or manipulation of the tracking system — results in immediate termination and loss of all pending commissions. We reserve the right to recover commissions paid for fraudulent referrals. To report fraud, contact affiliates@cronos.nexus.

We strive to maintain high availability of the Service. However, we do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance where possible. We are not liable for downtime caused by factors beyond our reasonable control, including internet outages, hosting provider failures, or force majeure events.

Support is provided via email at support@cronos.nexus. Response times and support channels may vary by subscription plan. Enterprise customers may be eligible for dedicated support arrangements as specified in their service agreement.

For Enterprise customers, we offer an SLA with a target uptime of 99.5% per month. Scheduled maintenance is performed preferably during low-activity hours and announced at least 48 hours in advance. In the event of SLA breach, Enterprise customers may request service credits proportional to the downtime. Specific SLA details are set out in the corresponding service agreement.

We are committed to making the platform accessible to all users, including people with disabilities. We follow WCAG 2.1 AA guidelines where feasible. If you encounter an accessibility barrier, please report it to support@cronos.nexus and we will work to resolve it. We comply with the EU Accessibility Act (Directive 2019/882) for digital products and services.

Nothing in these Terms affects any of your statutory rights as a consumer under applicable consumer protection laws in your jurisdiction. In particular, the provisions of this Section 26 do not exclude or limit the non-waivable rights granted to you by the laws of your country of residence.

You may cancel your account at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. You remain responsible for any outstanding fees incurred before cancellation.

We may suspend or terminate your account immediately, without prior notice or liability, if:

• You materially breach these Terms
• Your account is used for illegal activity
• You fail to pay outstanding fees after reasonable notice
• Continued provision of the Service to you would violate applicable law

For less severe violations, we will attempt to provide notice and a reasonable opportunity to remedy the issue before taking action.

Upon termination:

• Your right to access and use the Service ceases immediately
• Any outstanding orders or bookings remain subject to the Business Operator’s fulfillment obligations
• Provisions that by their nature should survive termination (including Sections 15, 25, 26, 27, and 29) shall survive

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.

In the event of a dispute arising from these Terms or your use of the Service, we encourage you to contact us first at support@cronos.nexus to seek an informal resolution.

If informal resolution is unsuccessful within 30 days, any dispute shall be submitted to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates. For EU-resident Consumers, nothing in this section affects your right to bring proceedings in your country of residence under applicable consumer protection laws.

In accordance with Regulation (EU) 524/2013, consumers residing in the European Union may submit complaints through the European Commission’s Online Dispute Resolution (ODR) platform, available at ec.europa.eu/consumers/odr. The ODR platform facilitates the out-of-court resolution of disputes between consumers and online merchants, without the need to go to court.

These Terms, together with our Privacy Policy and any supplementary terms presented at the time of feature activation, constitute the entire agreement between you and SuddenDev FZE regarding the Service and supersede all prior agreements or communications.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of SuddenDev FZE.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity in the event of a merger, acquisition, or sale of substantially all of our assets, provided the successor agrees to honour these Terms.

Neither party shall be liable for any delay or failure to perform obligations under these Terms caused by events beyond reasonable control, including natural disasters, war, terrorism, pandemics, government actions, power outages, or internet disruptions.

We may send notices to you via the email address associated with your account, in-app notifications, or by posting on the Service. Notices to us should be sent to issue@cronos.nexus. Notices are deemed received when sent by email (on delivery) or when posted on the Service.